IT Tech Direct has developed collaborative relationships with multiple Original Equipment Manufacturers (OEMs) in the portable and fixed radio communications market. While we place significant value on these long-standing relationships, IT Tech Direct maintains a vendor agnostic approach for our customers. Our tactical communication staff are trained on and certified on multple OEM technologies. Adopting this approach allows IT Tech Direct the flexibility to support a broader base of customers that operate legacy and current generation communication systems, as well as helping our customers manage an efficient transition into the next generation of communication systems. Our technicians have been trained and certified to support communications systems manufactured by Motorola Solutions, Harris RF Communications, Codan Radio Communications, EF Johnson Technologies (now JVCKenwood Corporation) and Relm Wireless.
Core Competencies include
• Multiple OEM support
• Preventative, corrective and on-demand maintenance
• 365/24/7 Customer service helpdesk
• Subscriber (Alignment/Reprogram/Deployment
• LMR inventory database & audit services
• RF Systems Engineering, Installation and Analysis
• Interoperability Programming
• Hardware/Software and Firmware Updates
• Formal and informal end user training
• RF Device Alignment (Field and Depot)
• Staging of Equipment and Systems
• ISO 9001-2008 certified two-way radio depot repair program
Current and Past Performance includes
• Support and sustainment of Land Mobile Radio (LMR) technologies in the Customs & Border Patrol’s (CBP) Southwest, National
Capital and Northeast Regions
• Onsite technical support at the CBP National Law Enforcement Communications Command (NLECC) to ensure 7X24X365 system
availability of the DHS Tactical Communications (TacCom) LMR network
• Onsite provision of maintenance services at the Marine Corps Base Quantico’s (MCBQ) for the Land Mobile Radio (LMR) Network
and all Project (P25) radio devices, the East Coast Control Center (ECCC) Management system and the Rapid Response System
(RRS), a mobile Enterprise LMR solution vehicle that provides first responders with a vehicle mounted, portable, RF wireless
network. IT Tech Direct is supporting this customer as they transition their existing infrastructure to a new OEM.
• Procurement and Installation of consolette, desksets, and all associated IP network components at multiple CBP command and
control centers